Frequently Asked Questions

You can enter your email details or by social media account like google or Facebook to create an account.

YES, You can enter the app and navigate the products without creating an account or without login.

For changing your registration address, phone number and email, you need to go to the Personal Information under “ME” menu in the APP and make the suitable changes

You need to enter your email id on the sign in page and then click on the Forgot password box. An OTP will be sent to your email Id, you need to enter the OTP and reset your password

Yes, you can check out as a guest user without even creating an account with us.

Name, email id , Phone number in UAE, address in UAE

There are no hidden costs at all. We do not charge extra shipping charges also. The total price that is mentioned in the product page will be the final price

Sometimes we do not have certain pieces in our stock. Or, it might have been relocated it to any other page. But if you really need the desired product, we will always try our best to help you get the same. For this, you need to get in touch with the customer care team at

Yes, we do provide customization option on some Jewellery and to get more details please visit our drop us your customization request on our email Our executive will call you to discuss and provide you with estimation for the same.

YES, we are not storing any data or images, videos of the customers.  

We accept Master card and Visa, and we also accept international card. You will need to enter the 16-digit number that is featured on the card and the CVV Code to initiate payment. We make sure to keep all the debit and credit card details private and use SSL encryption technology for protecting the card information

You can use the amount in the wallet while checkout by clicking the “ use wallet amount “ option ( if there is any amount in the wallet)

Yes, we will provide the bill from the respective Jewellery shop I am a visitor in UAE, Do I get my VAT Refund? Yes, we can arrange a VAT refund, you need to mention the same while checkout.

Yes, You can make a remark during the checkout or send us a email at about your request.

You can call us on our call center number to know the status of the shipping.

Cancellation of the item is possible before the item is delivered to you. This can be done from the mobile application

Returning of the item to be done before 3 days of delivery. You are required to return the product in an unused condition with its original packing and it should also include original tags, so that the refund can be initiated

If there are any refunds, we make sure to credit the amount to your bank account once we receive the product within 10 working days. You need to get in touch with the Customer Support Team by providing the bank account and IFSC code, which will be printed behind the cheque book.

Warranty will be applicable to individual items as shown in the respective product details

AURUM is the local digital marketplace for gold and diamonds Jewellery, created to serve and support businesses in the UAE. Sellers with businesses of any size are welcome to use AURUM as their digital platform to expand their business online.

We have many categories for gold and diamonds on AURUM, offering customers a wide range of products to suit their needs.

We do not allow the sale of used items or a product that is not 100% genuine.