Welcome to www.AURUM.ae or Aurum mobile application (“Site”). The owner and operator of the Site is AURUM Portal a limited liability company registered in the United Arab Emirates (“UAE”) under license number 930636, with its office located at Level 23, Boulevard Plaza Tower - 2 Sheikh Mohammed bin Rashid Blvd - Dubai in the UAE (“we”, “our” or “us”).

These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site, services and applications including our mobile application (collectively, the “Services”).

ELIGIBILITY AND REGISTRATION REQUIREMENTS

1. You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:

For buyers:

• you are above the legal age for purchasing products in your country of residence; and
• you are able to provide an address in the UAE for delivery of products.

For sellers:

• you are a legal entity duly registered in your jurisdiction.
• you have a current trade license.
• you provide proof of authorization for the individual who will be registering and using the Site.
• you provide identification for the authorized person;
• you can provide supporting bank details; and
• you acknowledge and agree that for certain product categories, additional requirements might be applicable.

1. In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
2. Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms of Use.

YOUR OBLIGATIONS

When using or accessing the Services, you agree that you:

• are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
• agree to immediately notify us of any unauthorized use of your password or account or any other breach of security;
• will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;
• will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and
• will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.

SELLERS

INTELLECTUAL PROPERTY RIGHTS

Except for the rights expressly granted under these Terms of Use:

• all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
• all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
• You agree that you have no right to use any of our trademarks without our prior written consent.
• All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.
•  

WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

1. You warrant, represent, and undertake that:

• you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation.

2. you have full power and authority to enter these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with:
   1. any laws, rules, regulations, or governmental guidelines to which you are subject to; or
   2. any other agreements to which you are a party to or to which you are otherwise bound by.
3. if you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity.
4. you own or have the authority to grant the rights and licenses granted to us by you under these Terms of Use; and
5. any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not)

 

SUSPENSION, TERMINATION & CANCELLATION

 

1. We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend, or permanently withdraw your access of our Services, cancel any product(s) order and/or remove hosted content submitted by you for any reason including, without limitation, the following:

• if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;

2. If you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;
3. If your access to our Services or our Platform is terminated for any reason, we may delete any content or other materials relating to your use of the Service (including any credits earned through loyalty programs or reward points) and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.
4. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.

 

45 days’ notice period for termination of contract , and all the dues settled by both parties (amicability)

 

 

1. Governing Law.These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
2. Dispute Resolution.If you have an issue with our Services, please contact us. We will endeavor to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.
3. Third Party Rights.A person who is not a party to these Terms of Use has no right to enforce any of its terms.
4. Relationship of the Parties.Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
5. Further Assurances.The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.
6. These Terms of Use will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
7. Entire Agreement.These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
8. These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.
9. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
10. Force Majeure.Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).
11. No Waiver.Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
12. You may contact us through email, social media or live chat on the Site, or by calling our call center
13. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.